Return policy

This policy applies to all purchases made at Brideby and our website at www.brideby.ie. It is your responsibility to familiarise yourself with this policy.

This policy informs you about how we handle refunds and returns. By placing an order with us, you indicate that you have read and accepted the terms of this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.

Before you request or arrange a return, please read the below information carefully.

Retail Products

You may return any delivered retail product(s) you have purchased within 14 days of Delivery, for any reason. To do so you must notify us in writing via email or post within 14 days of Delivery. If you are returning a product(s) for any reason, except damaged product(s), you must pay the costs of returning the product(s) to us.

Bespoke Products

Please note that Products Made to Order or Custom Made or Customised to your Specifications (“Bespoke”) cannot be cancelled, exchanged, or returned, as we are unable to resell goods that have been specifically made to meet your specifications and requirements.

When do we not accept returns

We will not accept returns if the product(s) have been:

• damaged,
• altered, or
• customised or treated as your own.

While in your possession, you must keep any product(s) you intend to return to us unworn and in good condition. Product(s) must be returned in the same condition as they were delivered.

How to return

We ask you to ensure the return product(s) are packed well to avoid damage or loss of parts in transit. Product(s) Returned which cannot be re-sold as new due to them being opened, damaged or show wear and tear may be subject to a reduction in the Refund given.

For Returned products it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot provide a guarantee that we will receive your returned product.

Returns Policy

To qualify for a full refund the product must be:

• in its original packaging,
• in a resealable condition,
• complete and as purchased,
• not be “Made to Order” or “Custom Made” or “Customised to your Specifications”,
• accompanied by a valid proof of purchase, and
• returned to us within 14 days of purchase.

Returns are typically processed within 3-5 business days of merchandise receipt. A confirmation email will be sent to you upon our receipt of the item(s).

Refunds

Refunds will be processed within 7 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. BrideBy does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Questions

Still have questions? Please contact us.

Effective Date

This Refund and Return Policy was last updated on Wednesday, 10 May, 2023.